BPO & Business Process Management Solutions
Setting Benchmarks Through Effective Processes
Our Global BPO and Business Process Management Solutions help accelerate innovation, increase productivity, reduce costs, and optimize lead generation.
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CONSULTING SERVICES
OPERATIONS CONSULTING
Whether our clients need assistance with business process re-engineering, Six Sigma and Lean projects, or benchmarking, we are here to help. As a leading provider of outbound and inbound call center services, including revenue management, tech support, and lead generation, we are proud to be a global BPO service provider that delivers results.
We strive to provide comprehensive solutions that help our clients optimize their processes and drive cost savings. By leveraging our deep industry-specific domain expertise and proven methodologies, we are able to act as a catalyst for change and provide unbiased, data-based feedback.
GREEN FIELD SET-UP
The years of expertise and in-depth understanding of the ITES industry that our team of BPM consultants brings with them enables Grassroots to offer our clients the ability to quickly set up contact centers, build & deploy solutions as well as establish captive operations while minimizing unmitigated risks.
TECHNOLOGY CONSULTING
Not only do we at Grassroots understand the operations standpoint of BPMS operations, but we are also well-equipped to address our clients’ technological needs as well. We provide everything from voice and data platforms to customizable CRM applications and tools, enabling our clients to hit the ground running right from the start.
OUTSOURCING SERVICES
OMNI-CHANNEL BUSINESS PROCESS MANAGEMENT
By leveraging our proven track record for successful business transitions and process governance, coupled with our strategic software solutions and workflow management tools, we help our clients gain the momentum they need to propel forward. Our Hub and spoke business model enables clients to offer a range of services, including outbound and inbound call center services such as revenue management, tech support, and lead generation, across both urban and non-urban marketplaces. With our stellar business practices and delivery mechanisms, we are proud to be a leading call center service provider that delivers exceptional BPO services and unparalleled results.
CUSTOMER LIFECYCLE MANAGEMENT
Our teams follow industry standard best practices and customer interaction methodologies to ensure our service levels remain consistent across all customer touch points, irrespective of the channel of communication.
REVENUE
MANAGEMENT SERVICES
We provide our clients with tools and solutions that enable them to successfully run revenue enhancement campaigns for activities like up-selling and cross-selling.
HR SERVICES
Our services include Permanent & Contract Staffing, Recruitment Process Outsourcing model, Payroll processing & Hire, and Train Deploy model. This service is backed by an in-house based tech enabler – “Payfiller”, to manage the entire life cycle of an employee.
Its functionality includes Employee Details Creation, Attendance Management System, Payroll Processing, Statutory Deduction & Payments, Claims Approval & Processing, Ticketing System, and Extensive Reports for Management.
HEALTHCARE SERVICES
With more than two decades of experience with companies like Infosys, Airtel, HGS, Perot Systems & more, Grassroots creates strategic solutions to build centers of excellence and productivity for healthcare clients.
MARKETING SOLUTIONS
"The multimedia gamechanger your brand deserves"
We are your one-stop affordable destination for all production needs. We specialize in mixing, mastering audio, shooting, editing videos, marketing your brand on social media, and much more!
What makes us unique is that we know you because we ARE you!
As a service, we are about high quality at affordable rates, ensuring that your ideas are not bound by a budget!
Our services in Audio include recording, editing, mixing, mastering, re-amping, postproduction, sound design, SFX, Jingles & Background scores.
On the Video side, it includes videography, editing, basic animation, corporate videos, vlogs, music videos, showreels & promotional videos.
Finally, with respect to social media, we engage our clients with Social media strategy, campaigns & management, Ad campaigns, Search Engine Optimization, website development, website audits, content creation & moderation.
BUSINESS APPLICATION AND PRODUCTS
VOICE PLATFORMS
A large part of the contact center operations revolves around efficient voice capabilities and Grassroots has just the solution to address that need. Asterisk is an open-source telephony platform that is deployed via IP BPX and is integrated with E1 PRI, predictive dialer capabilities, SIP Trunks, Automated Call Distribution, IVR broadcasting capabilities, missed call service, and an automated dialer for improved efficiency. Asterisk is capable of being integrated with databases and customised CRMs for information availability and effective transaction management.
DATA AND CRM PLATFORMS
The availability of intelligent data is vital for any business to be able to judge the health of its operations. Grassroots offers this and more to clients via customizable CRM solutions capable of collating, processing, and routing data in real time, showcasing every stage of a process lifecycle. These CRM solutions also offer chat and email support capabilities to help clients manage non-voice customer interactions. The functionality of these solutions is not limited to desktops but can be extended to Android mobile devices. Our team is also adept at developing Android apps to manage various customer interfacing processes.