Our Services
![Business risk-rafiki.png](https://static.wixstatic.com/media/4a1fa8_1153e73b14d94b32bfe03d37895ddab4~mv2.png/v1/crop/x_0,y_52,w_2000,h_1895/fill/w_338,h_320,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Business%20risk-rafiki.png)
OUR CLIENTS
![Hospital building.gif](https://static.wixstatic.com/media/4a1fa8_0a49b4065eae4ea79e5c05edb7115044~mv2.gif)
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Leading Hospitals
![Pediatrician.gif](https://static.wixstatic.com/media/4a1fa8_0726ed3e9041439c8fd825fa33ab8bf2~mv2.gif)
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Healthcare Systems
![](https://static.wixstatic.com/media/4a1fa8_c7e0b0dcdda543b2b8648d3632347d7e~mv2.gif)
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Physicians Practices
![E-Wallet.gif](https://static.wixstatic.com/media/4a1fa8_cb0fcba20f3e43b29eebf58b8ac30f47~mv2.gif)
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Medical Billing Companies
HOSPITALS AND HEALTHCARE SYSTEMS
Accounts Receivables/Denial Management:
Our experienced A/R leadership team uses tech solutions & analytics to improve cash collections/reduce denials.
Case Study :
We achieved a collection rate of 35% for a US-based hospital chain in their partnership to liquidate their accounts.
![Office management.gif](https://static.wixstatic.com/media/4a1fa8_60645383ee084f96aad224120d40f386~mv2.gif)
![Schedule.gif](https://static.wixstatic.com/media/4a1fa8_ac166ffb5f9d490e8a9748f098ccc0df~mv2.gif)
Patient Scheduling/ Appointment:
Management: Being the first step in the patient life cycle, quality experience is paramount to patient satisfaction and referrals.
Case Study:
3 channels of Voice, Email, & Chat are used to manage patient scheduling & management and cater to international ex-pat customers for one of India’s leading hospital chains. We handle around 1.3 M calls p.a. while achieving a conversion rate of 42% in their international segment.
Ambulance Response Services:
Emergency critical care is vital for effective treatment.
Case Study:
We have partnered with one of India’s leading hospital chains to provide ambulance response service through a toll-free number, offering 24/7 availability. Grassroots ASA in this category at 3 secs, with 100% AL, which is closely monitored by our in-house call monitoring system.
![Ambulance.gif](https://static.wixstatic.com/media/4a1fa8_3839f4f36a26472b9627f3850c7714ea~mv2.gif)
![Confirmed.gif](https://static.wixstatic.com/media/4a1fa8_6e89546a881943d68dfe7360c24a988a~mv2.gif)
Eligibility Verification:
Revenue leakages due to denials and delays in payments in the case of the absence of checks and processes are eliminated.
Prior Authorization:
The payor’s prior auth determines whether a health care service, treatment plan, prescription drug, or durable medical equipment is medically necessary, and imperative for processing claims.
![Security On.gif](https://static.wixstatic.com/media/4a1fa8_33b92436bd1c4bf786389f9ba2b3ef09~mv2.gif)
![Hand coding.gif](https://static.wixstatic.com/media/4a1fa8_be1401915d184643a0df3647aefb8266~mv2.gif)
Medical Coding:
Medical coders accurately read the procedure documentation & reports and assign the correct codes after analysis.
At Grassroots, we have certified AAPC/AHIMA coders specializing in CPT, ICD 10, and HCPC coding.
Video Consultation:
Important scheduling of online appointments with specialists/physicians requested by the patient, with follow-up calls and re-booking appointments also being facilitated.
Case Study:
Grassroots advisors facilitate video consultation for one of India’s leading hospital chains.
![Telecommuting (1).gif](https://static.wixstatic.com/media/4a1fa8_cb676823cc5244f1845b1b7d3c4806fe~mv2.gif)
![Nursing home.gif](https://static.wixstatic.com/media/4a1fa8_19e070910e49422d840f3f6552394898~mv2.gif)
TeleHealth/Home care:
Facilitation of home care services, like coordinating at-home diagnostics/physio treatments, dispatch of DME equipment, personal nursing services, etc.
Case Study :
Grassroots employs skilled nurses in collaboration with India’s leading hospital chains, to provide telehealth as the first point of diagnosis.
Charge Entry:
Capturing accurate charges on medical records post-diagnosis helps in identifying the amount to be paid by the patient, provider, or payor.
![Credit Card Payment.gif](https://static.wixstatic.com/media/4a1fa8_4458a9ff666e405cb4307f497e0c5f89~mv2.gif)
![E-Wallet (1).gif](https://static.wixstatic.com/media/4a1fa8_95f00bd36a0b49058115d5d4013ce16e~mv2.gif)
Payment Posting:
Payment information from electronic remittances or EOBs is captured and advisors are posted to the respective patient accounts to accurately process the money transfers.
Provider Enrolment & Credentialing: Empanelment/inclusion of providers with the payer networks helps with faster payments and increased patient referrals.
![Endpoint.gif](https://static.wixstatic.com/media/4a1fa8_14deda6c87e24a129efd2855a7f81b10~mv2.gif)
PHYSICIAN PRACTICES
Accounts Receivables/Denial Management:
Our experienced A/R leadership team uses tech solutions & analytics to improve cash collections/reduce denials.
Case Study :
We achieved a collection rate of 35% for a US-based hospital chain in their partnership to liquidate their accounts.
![Office management.gif](https://static.wixstatic.com/media/4a1fa8_60645383ee084f96aad224120d40f386~mv2.gif)
![Schedule.gif](https://static.wixstatic.com/media/4a1fa8_ac166ffb5f9d490e8a9748f098ccc0df~mv2.gif)
Patient Scheduling/ Appointment:
Management: Being the first step in the patient life cycle, quality experience is paramount to patient satisfaction and referrals.
Case Study:
3 channels of Voice, Email, & Chat are used to manage patient scheduling & management and cater to international ex-pat customers for one of India’s leading hospital chains. We handle around 1.3 M calls p.a. while achieving a conversion rate of 42% in their international segment.
Eligibility Verification:
Revenue leakages due to denials and delays in payments in the case of the absence of checks and processes are eliminated.
![Confirmed.gif](https://static.wixstatic.com/media/4a1fa8_6e89546a881943d68dfe7360c24a988a~mv2.gif)
![Security On.gif](https://static.wixstatic.com/media/4a1fa8_33b92436bd1c4bf786389f9ba2b3ef09~mv2.gif)
Prior Authorization:
The payor’s prior auth determines whether a health care service, treatment plan, prescription drug, or durable medical equipment is medically necessary, imperative for processing claims.
Medical Coding:
Medical coders accurately read the procedure documentation & reports and assign the correct codes after analysis.
At Grassroots, we have certified AAPC/AHIMA coders specializing in CPT, ICD 10, and HCPC coding.
![Hand coding.gif](https://static.wixstatic.com/media/4a1fa8_be1401915d184643a0df3647aefb8266~mv2.gif)
![Credit Card Payment.gif](https://static.wixstatic.com/media/4a1fa8_4458a9ff666e405cb4307f497e0c5f89~mv2.gif)
Charge Entry:
Capturing accurate charges post-diagnosis of medical records helps in identifying the amount to be paid by the patient, provider, or payor.
Video Consultation:
Important scheduling of online appointments with specialists/physicians requested by the patient, with follow-up calls and re-booking appointments also being facilitated.
Case Study:
Grassroots advisors facilitate video consultation for one of India’s leading hospital chains.
![Telecommuting (1).gif](https://static.wixstatic.com/media/4a1fa8_cb676823cc5244f1845b1b7d3c4806fe~mv2.gif)
![Nursing home.gif](https://static.wixstatic.com/media/4a1fa8_19e070910e49422d840f3f6552394898~mv2.gif)
TeleHealth/Home care:
Facilitation of home care services, like coordinating at-home diagnostics/physio treatments, dispatch of DME equipment, personal nursing services, etc.
Case Study :
Grassroots employs skilled nurses in collaboration with India’s leading hospital chains, to provide telehealth as the first point of diagnosis.