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About Us

Integrated end-to-end BPO solutions for global businesses - we lead the way in call center services, tech support, revenue management, and lead generation.end-to-end outsourcing.

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Grassroots is a NextGen service provider founded in 2011 with a mission to deliver comprehensive Digital & BPMS Solutions & Services to clients worldwide. Leveraging a blend of domain experience, cutting-edge technology, and process excellence driven by industry best practices, we provide intelligent solutions at competitive costs. Our expertise in BPO services and revenue management services enables us to help clients optimize their operations and reduce costs.

Our portfolio of core enterprise and industry-specific services encompasses digital and business process management solutions that accelerate innovation, increase productivity, reduce costs, and optimize asset utilization. We assist our clients in setting benchmarks through process re-engineering and enabling business transformations, using our outbound and inbound call center services and global BPO expertise.

At Grassroots, we understand the importance of implementing processes without impacting business during the transition stage. Overcoming unforeseen scenarios is critical to a successful transition and implementation, and we provide the agility to navigate these challenges seamlessly. Our tech support services ensure a smooth transition and a hassle-free experience for our clients.

Our Digital Solutions enable co-innovation of digital journeys in building world-class solutions in areas such as Robotic Process Automation, Intelligent Communication Solutions, Blockchain, and Data Solutions. Our lead generation services help clients maximize revenue from their digital initiatives.

We believe that our clients need comprehensive solutions to manage their services, not just mere services. Our "Solution Approach" to every activity we deliver identifies optimization areas and provides cost-benefit to our clients. To design the delivery model for service requirements, we use various technology platforms that allow us to leverage cutting-edge solutions for our clients.

With a global presence across India, US & UK, Grassroots is your trusted partner for world-class solutions that leverage cutting-edge technology and domain expertise. Trust us to provide the intelligent solutions your business needs to stay ahead of the curve.
 

We're Global

We have offices in the USA, the UK, and India. Functioning out of 4 prime locations within India, we're bringing a culture of proficient English and other regional language capabilities, a hospitable and cooperative community, and cost-effectiveness to fulfill your needs the best way. With a global mindset and scope of business combined with our never-say-no attitude, we provide your business with the finest talent.

Meet The Team

Founding Team

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CO-FOUNDER & MANAGING DIRECTOR

Vinston has over 25 years of experience in the Telecom & ITES industry, working with global teams, and has been instrumental in executing the company’s business strategy, running operations, expanding the company’s footprint.

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CO-FOUNDER & DIRECTOR

Abhay is an experienced IT professional with over 25 years of experience and is the architect behind Grassroots BPO – ITES. 

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NON EXECUTIVE DIRECTOR

Jacob has over 26 years of experience in the EPC (Engineering, Procurement and Construction) industry as a contractor, of which 21 years were in the Middle East. 

Core Team

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HEAD - IT SOLUTIONS

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HEAD - IT

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HEAD - ADMIN  & PROCUREMENT

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CENTER HEAD - BANGALORE 

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HEAD - CUSTOMER SUCCESS

HEAD - ACCOUNTS

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CENTER HEAD - BANGALORE

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HEAD- EMP.LOYEE  EXPERIENCE

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HEAD - FINANCE

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CENTER HEAD - BANGALORE

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